Sherry [Surrett] has been nothing but an asset for me today, and every other time I’ve bugged her.
I just thought I’d drop a quick email to let you know how much I appreciate her help, I don’t know what I’d do without this support.
Mike Weeks as well while I’m at it, I know I’ve bugged that guy to death some days and he pulls through for me every time, great team you have, just awesome!!!
Have a great weekend!
Ryan Knight, Office Staff
Clinton Co., IA
The workshop was awesome! As I mentioned when we were introducing ourselves—not one of the past three software vendors I’ve had in Johnson County has ever had anything near the presentations you [Scott Johnson], Molly [Schmidt] & Marty [Barrett] gave us this week. We had basic training with those vendors like Molly gave us at the beginning—but with the other companies that was a onetime event. After that we were on our own. Entering data and fully understanding how that related to the appraisal side has been a wonderful “short” trip with Vanguard.
Karen Koehler, Johnson County Assessor
Johnson County, NE
Wanted to thank you and your staff for once again hosting the Minnesota User Group Meeting. We enjoyed hearing about the new things in version 20 and my staff learned things in the residential course that was presented. Of course, they also enjoyed the hospitality! I really meant what I said about being a happy customer for 15 years. I wish all our vendors had the customer service that Vanguard has.
Nicollet County Assessor
I visited with Russ this morning. We’re all good. This project has been such a wonderful success. Our office is excited about it and as the new “boss” it is good to have something that pleases so many people so soon after taking over. Thank you for that.
Thank you too (Jenny Burkart) for all you’ve done to make this a success in such a short time. You have gone above and beyond what was required by working with several different personalities from several different departments.
Beth Weeks, ICA
Cedar Rapids City Assessor
I would like to thank Stan [Moellers] for looking out for us, or better yet, MY nerves. I seem to contact him in a panic and he comes to my office and calms me down and tells me not to worry. He always has very logical explanations. He should wear a cape since he seems to swoop in just when we need him – like a superhero!
Delaware County Iowa Assessor
…..This [getting the website up and running] truly has been a wonderful experience and I have been blown away by the level of service Jenny [Burkart], Andy [Colson] and Sherry [Surrett] have provided me. I will not hesitate to rave about your flexibility, excellent customer service, attention to detail and timeliness in the completion of tasks to my fellow assessors.
Bill Wiggins, Assessor
Phelps County MO
Just a quick note to let you know about the listing of our 2014 revaluation.
The listers that Vanguard had in Jones County were excellent. They were very professional in the gathering of the information and they were very well accepted by the property owners. There was good communication between our staff and the listers. Questions were answered in a very short time. It was a pleasure to work with them.
Jones County Iowa Assessor
I just wanted to let you know Ryan Ehli did a GREAT job – very helpful, very knowledgeable, intuitive, and cut right to the center of what I was hoping to accomplish.
WELL worth the training time spent. I’m a lot more familiar with the process and confident in making accurate changes in the future.
Ryan Oberg, Office Staff
McLean Co, ND
Mason City Data input project:
“….It was decided your staff would review every property record card and input the necessary changes for an hourly charge. Tammy Monson has been in charge of coordinating with me for this project. She has done an exceptional job! The cards are getting updated correctly and timely. Tammy always emails me when a new situation arises and we figure out a way to handle it together. The project is still projected to be complete on time, which takes a great deal off the “office plate” and makes me very happy. I would definitely hire Tammy and her staff again for a special project like this. Please give her and her staff a big pat on the back for her quality hard work!”
Mason City Assessor